Experience Makers is brought to you by RealService and Evergreen Reputation.

Evergreen Reputation

Established in 2012, We are a communications agency that specialises in building online and offline communities to help our clients maintain an evergreen reputation that has tangible returns. We use a range of activities including PR, social media, paid Marketing, direct marketing, research, website management & analysis and event management to build communities for businesses, places and social enterprises.

By creating strong communities, we help our clients achieve their communications goals, from increased exposure and visibility to stronger employee and visitor engagement.

Over the past two years Evergreen Reputation has worked predominantly in the building and management of communities for places across London.  We are the project managers of Urban Partners (the business partnership for Euston, King’s Cross and St Pancras), manage the social media and digital presence for the Victoria Business Improvement District, are working with LCR to manage the PR, website, social media and tenant engagement for the launch of their Leake Street Arches development underneath Waterloo station and are working with Lendlease on the new International Quarter London in Stratford. We are a team that has been put together based on a belief in the importance of communities and are based in Highbury, north London.

We strive to be the best but most importantly strive to be the best to work with.




RealService, customer experience consultancy, www.real-service.com has built a reputation for disruptive thinking in the property industry. Co-directors, Howard Morgan, Louise Freethy and Sue Flatto, have for nearly 20 years challenged and helped the property industry to embrace its customers. RealService advice is sought by many of Europe's leading property companies, investors, landed estates and advisors including Landsec, The Crown Estate, Cadogan, Derwent London, SEGRO, Aviva Investors and Savills. Services include voice of customer research, strategy and consulting, best practice, training and benchmarks.

RealService has a successful track record of launching impactful industry initiatives and research. This includes the RealService Best Practice Group launched in 2004; RealService co-sponsored PhD research by Dr Danielle Sanderson at Henley Business School into the link between customer service and property performance (2016); researcher and author of the BCO Best Practice Guide to Customer Experience in Office Buildings (October 2017).