People.
Buzz.
Champion.
Hear from Experience Makers across Real Estate…
Chris Armstrong, GetLiving
"CX features in all the discussions we have around investment and product and in all the decisions we make.” “If a project will make the experience better for our customers, thereby...
Alex Dean, Executive Channel Network
'We help buildings communicate with the customers inside. There's no fee to install and manage our platforms - it's not about making money that way. It 's about recognising the...
Neil Young, Young
When I speak to my peers we discuss the building of our communities much more than what rent levels we are achieving. Investing in experiences is the future for a...
Melanie Leech, British Property Federation
"Our industry is behind the curve compared to many others in terms of technology and digital transformation. We have to address that urgently. If we do, and we can harness...
Siobhan Jared, Transport for London
"I’m excited by the use of technology in this field -The digital world has put more power in the customer’s hands. As such, personalisation and an emotional connection, the feeling...
Polly Plunket, MAPP
"Buildings are created to facilitate business, life and enjoyment. They hugely influence how we feel when we use them and yet, for years, building design has paid more attention to...
Chris Garthwaite, CGA
“As a sector, we’ve flirted at the edge of property but the tide is turning. More and more organisations recognise the need to engage with customer experience at all different...
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