The UK’s leading network for CX in real estate
The people shaping customer experience in real estate.
Experience Makers brings together the people improving buildings, places and the experiences within them. Share best practice, build meaningful industry relationships and help drive change.
Our Members
Membership in action
We turn shared insight into better real estate customer experiences.
From seeing excellence first-hand to publishing original research, everything we do is designed to help members learn, connect and put better customer experience into practice.
01
See excellence up close
Best Practice Study Tours
Visit standout buildings and developments, meet the teams behind them and take away ideas you can use immediately.
Explore our study tours
02
Practical, focused sessions
Lunch & Learn
Small, practical sessions where members unpack real challenges, share case studies and workshop solutions together.
Discover past sessions
03
Research for the real estate industry
Quarterly White Papers
Every quarter, we publish an original white paper exploring the trends, challenges and opportunities shaping customer experience across real estate. Each paper combines research, expert perspectives and real-world examples to turn emerging ideas into practical insight.
Read our white papers
04
Learn openly from your peers
Best Practice Group
A trusted quarterly forum for customer experience leaders to compare approaches, challenge thinking and learn from one another.
Explore the groupUpcoming Events
Thursday, 24th September 2026
King’s Cross, London
Experience Makers Study Tour at Kings Cross
Monday, 5th October 2026
Munich
Experience Makers Dinner at Expo REAL
Wednesday, 4th November 2026
Eden Building , Salford
Eden Building Experience Makers Study Tour and Networking Event
Thursday, 19th November 2026
Bluewater Shopping Centre, Dartford
Experience Makers Study Tour and Lunch