Past Experience Makers Events

Online Talks: Lunchtime 'Listen-ins'


In response to the Covid-19 pandemic, Experience Makers held a  series of online talks across the network to explore the impact on property from a customer experience perspective.


Read our 8 point event summary here.






Lessons in love from retail: Working with your customers


We explored repurposing retail and working with your customers to create sustainable business with  Experience Makers partner Tandem Asset Management , fresh from the launch of The Foodpit at The Riverwalk Shopping Centre, Durham. Hosted at the fantastic event space at U+I, please join our panel of Experience Makers from across property, retail , brand strategy and creative design.






EXM Seasonal Social



A chance for the community that bring life and soul to property to get together. Full of insightful conversation and some Experience Merry-making!



Venue:  Liquorette, 6 Rathbone Place

Date: Thursday 19th December

Time: 6.00 - 9.00pm





ROX: In search of the holy grail


Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.



Venue: The Crown Estate, 1 St James's Market, SW1Y 4AH

Date: Thursday 7th November

Time: 8.30 - 12 midday


Read up on the full event from our partners RealService here





Research Launch: Modelling 'ROX'


We heard from speakers and held an interactive workshop for members and invited guests across property sectors, services and expertise to kick start our research project around 'Return on Experience'.


Venue: Argent, 4 Stable Street, NC1 4AB

Date: Thursday 17th October

Time: 6.30 - 8.30pm


Find out if you're ready to 'ROX' here





Skills gap for breakfast!


Experience Makers' first 'ideas factory' for member and invited guests, hosted in collaboration with founder partner MAPP, to discuss practical ways to tackle the CX skills gap  in property, at company and industry level.



Venue: The Record Room, Caravan, 152 Great Portland Street, W1W 6AJ

Date: Thursday 26th September

Time: 8.30 - 10.30am


Food for thought from the event, here





Ahead of the Race: An evening at Windsor Racecourse


Topic: First past the post for Customer Experience at the Royal Windsor Racecourse. Looking outside the property industry for fresh ideas.

Venue: Windsor Racecourse

Date: Monday 8th July 2019

Time: 5 - 8pm


Find out what tips we picked up here!



Experience Makers and Equiem PropTech Masterclass


Topic: How Technology is Changing User Experiences Across the Property Industry and Beyond

Venue: Huckletree Shoreditch

Date: Thursday 20 June 2019

Time: 8.30 - 11.30am


Full A* report on our first PropTech Masterclass here

EM Summer Social


Date: June 2019

Venue: MAKR SHAKR, The Barbican Centre, EC2

Why Sound and Music Matter in Property


Topic: Discover the crucial role of music and sound design in experience making

Venue: FORA - Borough

Date: Wednesday 8 May 2019

Time: 9.00 - 11.00am (registration and networking from 8.30am)


Hear from our right-on-key speakers here!

Experience Makers Mipim Roundup 2019

MIPIM 2019: Experience Makers and BNP Paribas Real Estate Sunset Drinks Reception


Topic: Championing Experience Making in the Property Industry

Venue: MIPIM 2019

Experience Makers Founder Partners Lunch


Date: January 2019

Venue: St Pancras Brasserie and Champagne Bar by Searcys

Experience Makers Christmas Drinks


Date: December 2018

Venue: Archer Street, Soho, London

Experience Makers Innovate Academy 2018


Date: October 2018

Venue: Central Saint Martins, King’s Cross, London


Read about the highlights here

Experience Makers Live: King’s Cross


Date: June 2018

Venue: King’s Cross, London


Follow the tour here

Experience Makers Goes Live


Date: May 2018

Venue: Aures London, Leake Street Arches


Check out the launch here

Experience Makers events round-up

Property Post-Covid: A customer experience perspective

Experience Makers recently hosted a series of  Lunchtime ‘Listen-ins’. See our 8 point summary from these online discussions, that explore the impact of coronavirus in...

C-19: EXM community feedback

The findings are in from our short survey on the EXM community Slack. (Thank you to those who took the time to complete it). The...

Lessons in love with partners, Tandem

Love was in the air when Experience Makers and partners Tandem Asset Management, got together to discover Lessons in Love from retail: working with your...

Are you ready to ‘ROX’?

SERVICE CHARGE: SIMPLY NOT ACCEPTABLE   Earlier this month, the threat by John Lewis to withhold 20% of its service charge fees made headline news....

Food for thought from ‘Skills gap for breakfast!’

Traditional job roles and established ways of training and recruiting in property no longer cut the mustard.   Earlier this year the BCO commissioned a...

We’re up for the BPF Futures Challenge!

The BPF Futures Challenge is a ground-breaking initiative that will put real estate’s future leaders at the heart of solving one of the biggest challenges...

Staying ahead of the Race in CX

Experience Makers met on a recent summer’s eve to enjoy a fabled Monday Night series at The Royal Windsor Racecourse. Apart from the opportunity to...

Experience MATCHmakers

The co-worker, the baker and the shop incubator…   These are some of the eclectic amenities mixed together at Central Parade, Walthamstow. A former council...

Proptech…but what does it mean for the customer?

We all know that the property industry needs to harness the power of technology to evolve, but what does it mean for the customer?  ...

Why does sound and music matter in property?

"Do you like good music, yeah yeah..." - and a stylish setting, interesting content, lively debate and a tasty breakfast? Then chances are you will...