Past Experience Makers Events
Voice of the Customer: LIVE
Experience Makers and research partners RealService, co-hosted a live focus group to hear from the people that matter most in Build to Rent.
Different Ideas for the future of CX - Blankety Blank!
A diverse panel gathered during the UKAA’s Festival of Build to rent to compare views on the future of CX. The event was held in a Blankety Blank-style session, adding some fun and glitz to the festival!
ROX Research Consortium Launch
Experience Makers members and consortium contributors met to kick of important research to capture the value of CX in property.
Online Talks: Lunchtime 'Listen-ins'
In response to the Covid-19 pandemic, Experience Makers held a series of online talks across the network to explore the impact on property from a customer experience perspective.
Lessons in love from retail: Working with your customers
We explored repurposing retail and working with your customers to create sustainable business with Experience Makers partner Tandem Asset Management , fresh from the launch of The Foodpit at The Riverwalk Shopping Centre, Durham. Hosted at the fantastic event space at U+I, please join our panel of Experience Makers from across property, retail , brand strategy and creative design.
EXM Seasonal Social
A chance for the community that bring life and soul to property to get together. Full of insightful conversation and some Experience Merry-making!
Venue: Liquorette, 6 Rathbone Place
Date: Thursday 19th December
Time: 6.00 - 9.00pm
ROX: In search of the holy grail
Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.
Venue: The Crown Estate, 1 St James's Market, SW1Y 4AH
Date: Thursday 7th November
Time: 8.30 - 12 midday
Research Launch: Modelling 'ROX'
We heard from speakers and held an interactive workshop for members and invited guests across property sectors, services and expertise to kick start our research project around 'Return on Experience'.
Venue: Argent, 4 Stable Street, NC1 4AB
Date: Thursday 17th October
Time: 6.30 - 8.30pm
Skills gap for breakfast!
Experience Makers' first 'ideas factory' for member and invited guests, hosted in collaboration with founder partner MAPP, to discuss practical ways to tackle the CX skills gap in property, at company and industry level.
Venue: The Record Room, Caravan, 152 Great Portland Street, W1W 6AJ
Date: Thursday 26th September
Time: 8.30 - 10.30am
Ahead of the Race: An evening at Windsor Racecourse
Topic: First past the post for Customer Experience at the Royal Windsor Racecourse. Looking outside the property industry for fresh ideas.
Venue: Windsor Racecourse
Date: Monday 8th July 2019
Time: 5 - 8pm
Experience Makers and Equiem PropTech Masterclass
Topic: How Technology is Changing User Experiences Across the Property Industry and Beyond
Venue: Huckletree Shoreditch
Date: Thursday 20 June 2019
Time: 8.30 - 11.30am
EM Summer Social
Date: June 2019
Venue: MAKR SHAKR, The Barbican Centre, EC2
Why Sound and Music Matter in Property
Topic: Discover the crucial role of music and sound design in experience making
Venue: FORA - Borough
Date: Wednesday 8 May 2019
Time: 9.00 - 11.00am (registration and networking from 8.30am)
MIPIM 2019: Experience Makers and BNP Paribas Real Estate Sunset Drinks Reception
Topic: Championing Experience Making in the Property Industry
Venue: MIPIM 2019
Experience Makers Founder Partners Lunch
Date: January 2019
Venue: St Pancras Brasserie and Champagne Bar by Searcys
Experience Makers Christmas Drinks
Date: December 2018
Venue: Archer Street, Soho, London