Events Archive - Experience Makers

Past Experience Makers Events

Voice of the Customer: LIVE

Experience Makers and research partners RealService, co-hosted a live focus group to hear from the people that matter most in Build to Rent.

See what else these customers had to say here

Different Ideas for the future of CX - Blankety Blank!

A diverse panel gathered during the UKAA’s Festival of Build to rent to compare views on the future of CX. The event was held in a Blankety Blank-style session, adding some fun and glitz to the festival!

ROX Research Consortium Launch

Experience Makers members and consortium contributors met to kick of important research to capture the value of CX in property.

Find out more about Experience Makers research here

Online Talks: Lunchtime 'Listen-ins'

In response to the Covid-19 pandemic, Experience Makers held a series of online talks across the network to explore the impact on property from a customer experience perspective.

Read the 8 point event summary here.

Lessons in love from retail: Working with your customers

We explored repurposing retail and working with your customers to create sustainable business with Experience Makers partner Tandem Asset Management , fresh from the launch of The Foodpit at The Riverwalk Shopping Centre, Durham. Hosted at the fantastic event space at U+I, please join our panel of Experience Makers from across property, retail , brand strategy and creative design.

See what makes a perfect match here

EXM Seasonal Social

A chance for the community that bring life and soul to property to get together. Full of insightful conversation and some Experience Merry-making!

Venue: Liquorette, 6 Rathbone Place

Date: Thursday 19th December

Time: 6.00 - 9.00pm

ROX: In search of the holy grail

Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.

Venue: The Crown Estate, 1 St James's Market, SW1Y 4AH

Date: Thursday 7th November

Time: 8.30 - 12 midday

Read up on the full event from our partners RealService here

Research Launch: Modelling 'ROX'

We heard from speakers and held an interactive workshop for members and invited guests across property sectors, services and expertise to kick start our research project around 'Return on Experience'.

Venue: Argent, 4 Stable Street, NC1 4AB

Date: Thursday 17th October

Time: 6.30 - 8.30pm

Find out if you're ready to 'ROX' here

Skills gap for breakfast!

Experience Makers' first 'ideas factory' for member and invited guests, hosted in collaboration with founder partner MAPP, to discuss practical ways to tackle the CX skills gap in property, at company and industry level.

Venue: The Record Room, Caravan, 152 Great Portland Street, W1W 6AJ

Date: Thursday 26th September

Time: 8.30 - 10.30am

Food for thought from the event, here