Upcoming Events

ROX: In search of the holy grail


Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.



Venue: The Crown Estate, 1 St James's Market, SW1Y 4AH

Date: Thursday 7th November

Time: 8.30 - 12 midday


For full details click here

New Retail: Reasons to be cheerful!


Join us to hear from the winners and pioneers in property to share a little love for the High Street and future retail.


Experience Makers and Tandem Property Asset Management are celebrating the ground breaking initiative, the BPF Futures Challenge, and finding reasons to be cheerful in retail. Come find out about the winning proposal and hear from Tandem, fresh from the launch of their Durham Food Market, on how to do property differently and breathe new life into retail. We’ll also be joined by future retailers who are creating exciting functions for the high street, explore business models adapted for the digital age and learn new ways of working with the customer in property.


Venue:  Haberdashers' Hall, 18 West Smithfield, EC1A 9HQ

Date: Thursday 28th November

Time: 8.30 - 10.30am


Full details and to book your place here! 

Looking ahead to 2020...

Innovate 2019


Our annual flagship event – a two-day- off site business school style programme for experience making professionals. This year we'll be partnering with the Bartlett Real Estate Institute at London's cutting edge innovation hub at Here East.


Full details coming soon!


 Read about the collision of ideas that took place at Innovate 2018, here



Proptech Masterclass 2


Leading on from our first successful Proptech Masterclass, we'll be holding the next instalment. Last time we looked at how technology made customer lives easier, healthier and happier. This time we'll be looking at what technology is out there to help you measure your CX objectives and what to do with all that data.


Full details coming soon!  


Swot up on the previous Proptech Masterclass here

Feedback fatigue: The trials and tribulations of stakeholder engagement


We all recognise that feedback is key to our business. As investors or developers we want to understand what drives our customers; as landlords and property managers we need to know what keeps our tenants happy. However as occupiers or consumers we increasingly feel we are being harassed for information,  asked to fill surveys, click buttons or give ratings after practically every interaction, no matter how small. Join us to discuss the ethics of stakeholder engagement and to explore how to make feedback a seamless part of the customer experience.



Full details coming soon!  

Experience Makers at MIPIM


Experience Makers will be adding a flourish to MIPIM 2020.  Stand out from the crowd with a personalised name badge decorated at the Experience Makers roving creation station. Relaxed drinks and impassioned conversation also taking place.


Full details coming soon!

Co-working 2.0


No matter what you think about WeWork, no - one can deny the profound affect it's had on the way we think about the world of work and real estate. The model has inspired a host of other operators keen to tap into the flexible market. Experience Makers explores how these offers are diversifying and how leading pioneers are keeping up with their customers.


Full details coming soon!