Upcoming Events

Research Launch: Modelling 'ROX'

 

An interactive workshop for members and invited guests across property sectors, services and expertise to scope the boundaries of customer experience and how it it can be measured.

 

For full details click here

 

Venue: Argent, 4 Stable Street, NC1 4AB

Date: Thursday 17th October

Time: 6.30 - 8.30pm

ROX: In search of the holy grail

 

Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.

 

For full details click here

 

Venue: The Crown Estate, 1 St James's Market, SW1Y 4AH

Date: Thursday 7th November

Time: 8.30 - 12 midday

Visions for the High Street: Now, the near future & nearer than you think

 

Last month over 100 young people in property took part in the BPF Futures High Street Challenge which put real estate's future leaders at the heart of solving one of the biggest challenges facing our towns and cities: how to breathe new life into our high streets and town centres.  This event will showcase the fantastic thinking that came out of the 2 day workshop. We'll also hear how Tandem are redefining asset management, taking the reins as operators to deliver strong investment returns and from 'future' occupiers to re-imagine retail.

 

Full details coming soon!

Make Momentum: Closing the CX skills gap in property

 

Experience Makers call for all CX Diamonds to join the campaign to close the CX skills gap in property. We need new training, more inclusive ways of recruiting, clear career paths and reward and recognition for those in the industry who understand and excel in providing great customer experience. The momentum has begun and we are working towards a CX Skills Summit that will bring different trainers, educators, recruiters, businesses and talent together to showcase and create new opportunities...  Are you a CX diamond? Get in touch to get involved!

 

 To find out how it all began, see here

Innovate 2019

 

Our annual flagship event – a two-day- off site business school style programme for experience making professionals. This year we'll be partnering with the Bartlett Real Estate Institute at London's cutting edge innovation hub at Here East.

 

Full details coming soon!  Read about the collision of ideas that took place at Innovate 2018, here

Looking ahead to 2020...

Proptech Masterclass 2

 

Leading on from our first successful Proptech Masterclass, we'll be holding the next instalment. Last time we looked at how technology made customer lives easier, healthier and happier. This time we'll be looking at what technology is out there to help you measure your CX objectives and what to do with all that data.

 

Full details coming soon!  Swot up on the previous Proptech Masterclass here

Feedback fatigue: The trials and tribulations of stakeholder engagement

 

We all recognise that feedback is key to our business. As investors or developers we want to understand what drives our customers; as landlords and property managers we need to know what keeps our tenants happy. However as occupiers or consumers we increasingly feel we are being harassed for information,  asked to fill surveys, click buttons or give ratings after practically every interaction, no matter how small. Join us to discuss the ethics of stakeholder engagement and to explore how to make feedback a seamless part of the customer experience.

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Full details coming soon!  

Experience Makers at MIPIM

 

Experience Makers will be adding a flourish to MIPIM 2020.  Stand out from the crowd with a personalised name badge decorated at the Experience Makers roving creation station. Relaxed drinks and impassioned conversation also taking place.

 

Full details coming soon!

Co-working 2.0

 

No matter what you think about WeWork, no - one can deny the profound affect it's had on the way we think about the world of work and real estate. The model has inspired a host of other operators keen to tap into the flexible market. Experience Makers explores how these offers are diversifying and how leading pioneers are keeping up with their customers.

 

Full details coming soon!