Upcoming Events

Experience Makers at MIPIM


Due to the postponement of MIPIM 2020, this event is on ice. We hope to reschedule in June and will update in as soon as possible.





Venue:  The Grand Hotel, 45 Boulevard de la Croisette, 06400 Cannes

Time: 5.00 - 6.30pm

Date: Tuesday 10th March

EXM Seasonal Social



Another chance for the Experience Makers community to get together. Join us for more insightful conversation and some summer life-and-soul-in-property searching!



Venue: B'acino, 54-56 Scrutton St, Hackney, London EC2A 4PH

Date: Thursday 13th June 2020

Time: 6.00 - 9.00pm



Coming soon!

Customer Experience in real estate - Leadership Programme


Now this is exciting! We are currently developing a short course in partnership with the Bartlett Real Estate Institute. This will be the first executive level course that combines customer experience and real estate. Take part, feedback and change the way the industry learns.


Launching June 2020. Full details coming soon.




Experience Makers 'Return on Experience' Roundtable


Continuing our quest to capture and value the impact of Customer Experience in property, this roundtable will bring relevant stakeholders together to scope the parameters of  ‘Customer Experience’ in property. This event will be the launch of the EXM  'Return on Experience' Research Consortium.


Full details coming soon


Find out about getting 'ready to ROX' here

Live 'A to B' Tours


Look out for our new LIVE 'A to B' Tours where we'll explore hot topics and trends through physical touch points unique to property - See how Crossrail is shaping London and creating new core locations that mix customer and community; take an 'empathy tour' to the top of The Leadenhall Building, or make a round trip around East Village ( - on scooters! ) to explore how the micro-mobility movement affects customer experience...


Full details announced soon.


Experience Makers latest

Lessons in love with partners, Tandem

Love was in the air when Experience Makers and partners Tandem Asset Management, got together to discover Lessons in Love from retail: working with your...

Are you ready to ‘ROX’?

SERVICE CHARGE: SIMPLY NOT ACCEPTABLE   Earlier this month, the threat by John Lewis to withhold 20% of its service charge fees made headline news....

Food for thought from ‘Skills gap for breakfast!’

Traditional job roles and established ways of training and recruiting in property no longer cut the mustard.   Earlier this year the BCO commissioned a...

We’re up for the BPF Futures Challenge!

The BPF Futures Challenge is a ground-breaking initiative that will put real estate’s future leaders at the heart of solving one of the biggest challenges...

Staying ahead of the Race in CX

Experience Makers met on a recent summer’s eve to enjoy a fabled Monday Night series at The Royal Windsor Racecourse. Apart from the opportunity to...

Experience MATCHmakers

The co-worker, the baker and the shop incubator…   These are some of the eclectic amenities mixed together at Central Parade, Walthamstow. A former council...

Proptech…but what does it mean for the customer?

We all know that the property industry needs to harness the power of technology to evolve, but what does it mean for the customer?  ...

Why does sound and music matter in property?

"Do you like good music, yeah yeah..." - and a stylish setting, interesting content, lively debate and a tasty breakfast? Then chances are you will...

Lisa & John, Tandem Property

Lisa Riva and John Jones, Joint Senior Partners at Tandem Property Asset Management,  share their views on experience making, their favourite projects and why they've...