Coming soon!

EXM CX Surgery

 

Time: TBC

Day: TBC

Venue: online

 

Share knowledge across sectors with the new Experience Makers CX Surgery -  monthly online meet ups to hear about the latest trends and discuss CX solutions.  Full programme to be announced soon.

Future Leaders Programme & launch event

 

Experience Makers will be hosting a launch event at the Bartlett Real Estate Institute In celebration of the the new CX in Real Estate Future Leaders Programme and a return to live events when it is safe to do so. More details to be announced.

 

Experience Makers event round-up

Voice of the customer: Live

    BUILD-TO-RENT customers are looking for hassle-free living in a lively community according to a focus group co-hosted by Experience Makers and RealService during the UKAA’s...

    Filling in the blankety blanks provides plenty of common ground

      CUSTOMER satisfaction in the Build to Rent market will one day be measured in terms of happiness and joy, according to an Experience...

      Property Post-Covid: A customer experience perspective

        Experience Makers recently hosted a series of  Lunchtime ‘Listen-ins’. See our 8 point summary from these online discussions, that explore the impact of coronavirus in...

        C-19: EXM community feedback

          The findings are in from our short survey on the EXM community Slack. (Thank you to those who took the time to complete it). The...

          Lessons in love with partners, Tandem

            Love was in the air when Experience Makers and partners Tandem Asset Management, got together to discover Lessons in Love from retail: working with your...

            Are you ready to ‘ROX’?

              SERVICE CHARGE: SIMPLY NOT ACCEPTABLE   Earlier this month, the threat by John Lewis to withhold 20% of its service charge fees made headline news....

              Food for thought from ‘Skills gap for breakfast!’

                Traditional job roles and established ways of training and recruiting in property no longer cut the mustard.   Earlier this year the BCO commissioned a...

                We’re up for the BPF Futures Challenge!

                  The BPF Futures Challenge is a ground-breaking initiative that will put real estate’s future leaders at the heart of solving one of the biggest challenges...

                  Staying ahead of the Race in CX

                    Experience Makers met on a recent summer’s eve to enjoy a fabled Monday Night series at The Royal Windsor Racecourse. Apart from the opportunity to...

                    Experience MATCHmakers

                      The co-worker, the baker and the shop incubator…   These are some of the eclectic amenities mixed together at Central Parade, Walthamstow. A former council...

                      Proptech…but what does it mean for the customer?

                        We all know that the property industry needs to harness the power of technology to evolve, but what does it mean for the customer?  ...

                        Why does sound and music matter in property?

                          "Do you like good music, yeah yeah..." - and a stylish setting, interesting content, lively debate and a tasty breakfast? Then chances are you will...