Lisa Riva and John Jones, Joint Senior Partners at Tandem Property Asset Management, share their views on experience making, their favourite projects and why they’ve become an Experience Makers Partner.
What role does experience making have to play in the property industry?
Experience Making helps bring together sometimes conflicting uses in a mixed environment and gives a focus for community in its widest sense. It also helps to smooth out the rough edges between owner and occupiers to recognise that service quality and responsiveness makes a difference.
What’s the favourite experience you have been part of making?
The 2012 Olympics in London was a fantastic experience to be involved in. At the time we oversaw the property management of St Katherine’s Dock which was used as the base for the Danish delegation. Not only was it an exciting challenge to manage the commercial, retail and residential parts of the development, but with the additional leisure tourism and a number of exhibitions and placemaking events happening, the location became a real hive of mixed activity.
Additionally, we also managed 3 Mills Studio while owned by the London Development Agency. There were many operational issues and changes needed as a result of increasing capacity and high-profile TV show productions taking place. The other commercial units were being used at the same time, so it was a memorable experience and great to support local London businesses during this wonderful and international event.
What’s the best experience you have experienced and why?
The Edinburgh Fringe Festival is a fantastic event that everyone should experience. Edinburgh is a great city and this spectacular festival has everything you could possibly need at every moment of the day. It’s an opportunity to see new theatre and dance performers, listen to new musicians, laugh at new comedians, and eat and drink to your heart’s content. Then if the liveliness gets too much, you can escape to the seaside at a beautiful beach less than an hour away.
What’s the future of experience making?
Using assets to their maximum potential and identifying multiple purposes is key to creating new experiences as well as recognising the value of social purpose, community and well-being. Experience Making aligns emotional, social and economic factors to offer something unique, and this applies across all assets, to our customers and the general public too.
Why have you joined Experience Makers and what do you expect from it?
With Tandem becoming a national business and as we grow our team, it’s important that we work with likeminded individuals who share our business ethics and values. Experience Makers offers us the opportunity to connect with other businesses who are moving on from traditional landlord/tenant relationships. We want to challenge and disrupt outdated thinking. We hope to translate these ideas and concepts in to deliverable outputs, smart initiatives and real social values.