Return on Experience: In search of the holy grail

Return on Experience: In search of the holy grail

The way our customers live, work and shop is changing fast and so is the experience they expect of our industry. 


Improving customer experience has become a key focus for investors and asset managers but how can you be sure that you are making the right impact and how much should you invest? The fourth annual RealService / GRESB CX seminar will explore:


  • The CX conundrum - gut feeling or informed decision?  
  • The measurement imperative – towards a new model for measuring the return on CX (ROX) 
  • The ROX Challenge – the views of investors, operators and occupiers  including key note speaker James Cooksey, The Crown Estate Director for Central London.
  • The social agenda – GRESB perspective and impact on the GRESB Index
  • Are we alone? - lessons from outside the property industry 


To register your interest please contact harrriet@experiencemakers.com or claire.middleton@real-service.co.uk


Venue: The Crown Estate, 1 St James's Market, SW1Y 4AH

Date: Thursday 7th November

Time: 8.30 - 12 midday


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