BNPPRE is a global real estate adviser that creates value for funds, investors, developers, landlords and occupiers throughout the entire property lifecycle.

Their culture places the customer at the heart of everything they do.  With specialist teams in Central London and 240 UK-wide Property Management employees, their local market knowledge and depth of experience sets us apart from our competitors. BNPPRE help to create spaces that inspire employees and users, attracting and retaining talent through workspace design and management that enhances collaboration, wellbeing and productivity.

Innovation lies at the core of their business model and they continue to invest in technologies to deliver efficiencies and enhance their service to their clients and customers.


For almost twenty years, customer experience has been CGA’s focus, pioneering its use from textbook theory to accepted boardroom practice. With all that experience under their belts, they have developed exhaustive knowledge, proven methodologies, creative implementation and a unique, hands-on approach including Heartbeat® CGA’s proprietary methodology for providing in-depth insights on your customers’ experiences.


CGA have worked across nearly evey sector with clients including Coca-Cola, The Telegraph, Renault and Transport for London. They bring an outside-in view on the customer in real estate, and to Experience Makers.


Equiem is a global property technology and services company best known for its world-leading tenant engagement app.

Founded in 2011, Equiem works with leading property owners and managers in the global real estate industry to breathe life into their buildings, by transforming them from mere brick & mortar structures to bustling communities with services and experiences that enrich occupants’ lives.

In the space of just eight years, Equiem has developed from a team of two, to over 230 employees across offices in the UK, the USA, Australia and The Philippines.

Clients include the likes of Blackstone, Lendlease, M&G Real Estate, Knight Frank, TH Real Estate, Brookfield and Dexus.

Get Living is a trailblazer in the Build to Rent sector, changing the way the UK rents and lives.

No deposits, no fees, longer tenancies. With great customer experience at the heart of all they do.

They are also a neighborhood creator, working hard to establish and foster vibrant new neighborhoods across the UK.

Best known for East Village, the former London 2012 Athletes’ Village, they currently manage 2,000 homes in London, with a further 4,000 homes in the pipeline across London, Glasgow and Leeds.

MAPP has put passion and pride into managing property for 21 years. Specialists managing a property portfolio of almost £11bn, underpinning enhanced returns and performance for investors.

The UK’s leading commercial property management specialist, MAPP exists to manage buildings and build relationships between owners and occupiers. People first, and proud of doing things differently. MAPP believe that property should enable people to be the best they can be – whether in the workplace, enjoying time out or simply living their lives. They turn spaces into places where businesses and people can thrive.

Northwood Investors is a privately-held real estate investment advisor. Their capital structure investments include debt, equity and securities investments.

Their investment strategy emphasises capital preservation and incentive alignment between the firm's principals and investors. The firm focuses on long-term value creation and has the flexibility to make investments with a longer hold period than typical real estate opportunity funds. Northwood seeks to unlock unrealised value in its portfolio over time through execution and a hands-on asset management approach.

Tandem Property Asset Management brings together market leading specialists and teams dedicated to property management for developers, investors, occupiers and public sector organisations. They match the smartest people with new technology to provide a service that really is the best. They are based on traditional values of integrity, decency, consideration and care, but fully embraces current thinking and trends to set itself apart from the competition. Tandem Property always work as a partner with clients and customers to deliver market leading services and advice.

TfL are one of London's largest landowners. Their unique position means they can use their assets to keep London moving, working and growing. They generate long-term, sustainable income from 1,000 retail units and 800 railway arches to reinvest in their transport network. TfL's work also helps to support the Mayor's priorities around sustainable transport, health, homes and jobs as laid out in the Mayor's Transport Strategy.

The Crown Estate successfully combine scale and expertise with a customer-focussed approach. They create brilliant places through conscious commercialism by taking a long-term view and considering what they do from every perspective

RealService, customer experience consultancy, has built a reputation for disruptive thinking in the property industry. Co-directors, Howard Morgan, Louise Freethy and Sue Flatto, have for nearly 20 years challenged and helped the property industry to embrace its customers. RealService advice is sought by many of Europe's leading property companies, investors, landed estates and advisors including Landsec, The Crown Estate, Cadogan, Derwent London, SEGRO, Aviva Investors and Savills. Services include voice of customer research, strategy and consulting, best practice, training and benchmarks.