Harriet Jones, Producer

Harriet is Experience Makers’ full time Producer and the person to call to find out more about the opportunities and collaborations taking place through the network. 

She brings a diverse range of experience to her role. Harriet has worked in arts administration, set up a roving gallery operating from vacant properties in North London, travelled the world as store designer for Ted Baker and joins from Central St Martins’ Innovation&Business team, where she helped to deliver an exciting range of events from fashion shows to music festivals, product launches to photoshoots, and even a pop-up maker space.

Harriet also holds an MA in Narrative Environments from Central St Martins. This is where she developed her interest in property and place-making and established a spoof organisation called the Institute of Public Place Productivity, which made recommendations to developers, Argent, at King’s Cross.

Harriet is passionate about the people behind places. She is fully committed to growing the Experience Makers network to reflect the diversity, complexity and value of customer experience in the evolving property industry.

Get in touch on 07737 842720


RealService, customer experience consultancy, www.real-service.com has built a reputation for disruptive thinking in the property industry. Co-directors, Howard Morgan, Louise Freethy and Sue Flatto, have for nearly 20 years challenged and helped the property industry to embrace its customers. RealService advice is sought by many of Europe's leading property companies, investors, landed estates and advisors including Landsec, The Crown Estate, Cadogan, Derwent London, SEGRO, Aviva Investors and Savills. Services include voice of customer research, strategy and consulting, best practice, training and benchmarks.

RealService has a successful track record of launching impactful industry initiatives and research. This includes the RealService Best Practice Group launched in 2004; RealService co-sponsored PhD research by Dr Danielle Sanderson at Henley Business School into the link between customer service and property performance (2016); researcher and author of the BCO Best Practice Guide to Customer Experience in Office Buildings (October 2017).