We know from Experience Makers feedback, that the ability to demonstrate ROI on customer experience spending is the number one ask. It would help the people working in the property who care about the customer, to gain more support, release funding and better target budgets for your CX initiatives. Experience Makers kicks off a programme of research activity to find ways to demonstrate the value of CX.
This collaborative workshop for Experience Makers members and invited guests will be a fact-finding mission to discuss the importance of ‘Return on Experience’ and opportunity to share insight on how to capture the value of providing great customer experience.
Using Argent’s architectural model of the mixed use site at King’s Cross to visualise the big picture, we will map CX inputs from a customer viewpoint, extrapolate outputs from the ground up and join different property sectors together.
Venue: Argent, 4 Stable Street, NC1 4AB
Date: Thursday 18th October
Time: 6.30 - 8.30pm
This is a members and invited guests event. For more information on joining Experience Makers see here or give Harriet a call on 07737842720.