We’re the UK’s leading network for customer experience professionals in real estate—sharing best practice, building community, and driving change.

We bring together CX professionals from across asset classes—offices, retail, industrial, residential, mixed-use and more.

Experience makers.

BECOME AN EXPERIENCE MAKER

What we do

  • Experience Makers are the real estate industry champions for customer experience professional education and research. We advocate for professionalisation of customer experience in real estate.

  • Through research, training and events, we create opportunities to share best practice. We publish quarterly white papers on CX in the built environment.

  • Join a vibrant community of leaders across all asset classes.

  • Best Practice Study Tours

    See Excellence Up Close

    We believe the best way to understand great customer experience is to experience it first-hand. Our Best Practice Study Tours take members behind the scenes of standout developments, buildings, and operations. You’ll see what “good” looks like in action, hear directly from the teams delivering it, and walk away with ideas you can implement immediately.

  • Lunch & Learn

    Practical, Action-Focused Sessions

    Our Lunch & Learn events offer a more intimate environment to go beyond theory and get hands-on with real strategies. Led by experienced practitioners and innovators, these sessions give members the chance to explore case studies, workshop solutions, and connect with peers who are shaping the future of customer experience in real estate.

  • Webinars

    Each quarter, we host expert-led webinars featuring leading global voices from across the real estate sector. These aren’t passive presentations — they’re live, thought-provoking conversations designed to challenge assumptions, share best practice, and give you practical tools to apply in your own organisation.

  • Quarterly Thought Leadership Papers

    Insight That Leads the Industry

    Every quarter, we publish a flagship thought leadership paper exploring the trends, innovations, and best practices shaping the future of customer experience in real estate. These in-depth reports combine research, case studies, and expert commentary to give members a strategic edge.

    From emerging technologies to new service models, our papers are designed to spark ideas, challenge conventional thinking, and provide practical tools to help you lead with confidence.

  • Experience Makers Annual Conference

    Where the Industry Meets

    Our annual conference is the highlight of the Experience Makers calendar — a day dedicated to inspiring keynotes, bold ideas, and real-world solutions. It’s where CX leaders across all asset classes come together to learn, debate, and build the future of customer experience in real estate.

Become an Experience Maker

Past Events.

  • Experience Makers Goes Live

    Aures London, Leake Street Arches

  • Experience Makers Live: King’s Cross

    King’s Cross, London


  • Experience Makers Innovate Academy

    Central Saint Martins, King’s Cross, London

  • Experience Makers Christmas Drinks

    Archer Street, Soho, London

  • Experience Makers Founder Partners Lunch

    St Pancras Brasserie and Champagne Bar by Searcys

  • MIPIM: Experience Makers and BNP Paribas Real Estate Sunset Drinks Reception

    MIPIM

  • Why Sound and Music Matter in Property

    FORA - Borough

  • Experience Makers Summer Social

    MAKR SHAKR, The Barbican Centre, EC2

  • Experience Makers and Equiem PropTech Masterclass

    Huckletree Shoreditch

  • Ahead of the Race: An evening at Windsor Racecourse

    Windsor Racecourse

  • Skills gap for breakfast!

    The Record Room, Caravan, 152 Great Portland Street, W1W 6AJ

    Experience Makers' first 'ideas factory' for member and invited guests, hosted in collaboration with founder partner MAPP, to discuss practical ways to tackle the CX skills gap  in property, at company and industry level.

  • Research Launch: Modelling 'ROX'

    Argent, 4 Stable Street, NC1 4AB

  • ROX: In search of the holy grail

    The Crown Estate, 1 St James's Market, SW1Y 4AH

    Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.

  • Experience Makers Seasonal Social

    Liquorette, 6 Rathbone Place

    A chance for the community that bring life and soul to property to get together. Full of insightful conversation and some Experience Merry-making!


  • Lessons in love from retail: Working with your customers

    We explored repurposing retail and working with your customers to create sustainable business with  Experience Makers partner Tandem Asset Management , fresh from the launch of The Foodpit at The Riverwalk Shopping Centre, Durham. Hosted at the fantastic event space at U+I, please join our panel of Experience Makers from across property, retail , brand strategy and creative design.

  • Online Talks: Lunchtime 'Listen-ins'

    In response to the Covid-19 pandemic, Experience Makers held a  series of online talks across the network to explore the impact on property from a customer experience perspective.

  • ROX Research Consortium Launch

    Experience Makers members and consortium contributors met to kick of important research to capture the value of CX in property.

  • Different Ideas for the future of CX - Blankety Blank!

    A diverse panel gathered during the UKAA’s Festival of Build to rent to compare views on the future of CX. The event was held in a Blankety Blank-style session, adding some fun and glitz to the festival

  • Voice of the Customer: LIVE

    Experience Makers and research partners RealService, co-hosted a  live focus group to hear from the people that matter most in Build to Rent.

  • Future Leaders Program

    Pioneering Executive Education Programme in collaboration with the Bartlett Real Estate Institute to equip future leaders with the skills to implement succesful CX strategy.

  • ROX Research Consortium

    Ground breaking research to classify customer experience in real estate, identify new metrics and develop best practice to help demonstrate “Return on Experience”

  • CX Future Leaders in Real Estate Programme

    A pioneering 6 week executive short course which immersed you in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.

Past Events

We launched the Customer Experience in Real Estate: Future Leaders Programme in partnership with Bartlett Real Estate Institute (UCL)

A pioneering 6 week executive short course which immersed participants in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.