Experience Makers’ Events.

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Inspiring Your Real Estate Customers to Voice Their Opinions: Boosting Insight Survey Participation

Thursday 4th December 2025

Survey fatigue. Ghosting. Low engagement. It’s a challenge every real estate organisation faces but it doesn’t have to be the norm. Join Experience Makers to uncover what truly drives customers to participate in your insight surveys. We’ll share practical, evidence-based strategies to boost response rates, capture richer feedback, and ensure every voice is heard.

This session will help you move beyond chasing responses to creating meaningful engagement that drives continuous improvement across your assets and portfolios.

Key themes:


🔹 Understanding survey barriers: Why customers don’t respond and how to change that.
🔹 Engagement strategies: Proven ways to motivate participation across different customer groups.
🔹 Practical techniques: Tools and methods to gather deeper, more actionable insights.
🔹 Building trust: How to make customers feel their feedback truly matters.
🔹 Turning insight into action: Embedding findings into your CX and operational strategies.

Join us to gain practical, research-backed methods to transform survey participation into powerful customer insight—and make feedback a driver of long-term loyalty.

To RSVP, email info@experiencemakers.com

What Real Estate Customers Really Want in 2026

Thursday 15th January 2026

This will be a data-driven, candid discussion about the biggest customer trends emerging for 2026 — what’s rising fast, what’s fading, and the surprising things customers are asking for but not getting. The event will be hosted by Workman at their offices in London, and Chenai Gondo (CEO, RealService) will be moderating a conversation with a brilliant group of speakers including Monika Newton (Partner, Workman), Samantha McClary (CEO, BCO), Jules Barker (Associate Partner, McKinsey) and Alice Keown (Leasing Director, British Land) . As always with Experience Makers, we're keeping the table small to allow for a real conversation - and Chatham House Rule applies, so everyone can speak openly and honestly.

To RSVP, email info@experiencemakers.com

Designing for Humans: Customer Experience in Innovation and Lab Space

Thursday 5th February 2026

This one is more sector-specific. We’re busting the myth that “scientists don’t need sunlight”, digging into what customers in labs and life sciences really want — and how to design innovation spaces that actually support discovery. We will gather 10-15 senior leaders working in this space - and hope to have a mix of both real estate and science leaders in the room.

Our guest speaker is Victoria Collett, Development Director at Thomas White Oxford. She’ll be giving an inside look at Oxford North, the major innovation district she’s currently leading - over a million sq ft of labs, workspace and mixed-use development. After her talk, we’ll have a proper discussion. As always with Experience Makers, we're keeping the table small to allow for a real conversation - and Chatham House Rule applies, so everyone can speak openly and honestly.

To RSVP, email info@experiencemakers.com

Highlights from Past Events.

  • Experience Makers' Lunch & Learn: AI and the Customers' Voice

    Arthur Hooper’s, 8 Stoney St, London

    Experience Makers network returned with a focused Lunch and Learn bringing senior real estate leaders together for a closed room discussion on how AI is reshaping customer understanding. The group examined where AI improves enquiry handling and insight generation, and where it creates gaps in trust or tone.

  • Experience Makers Goes Live

    Aures London, Leake Street Arches

  • Experience Makers Live: King’s Cross

    King’s Cross, London


  • Experience Makers Innovate Academy

    Central Saint Martins, King’s Cross, London

  • Experience Makers Christmas Drinks

    Archer Street, Soho, London

  • Experience Makers Founder Partners Lunch

    St Pancras Brasserie and Champagne Bar by Searcys

  • MIPIM: Experience Makers and BNP Paribas Real Estate Sunset Drinks Reception

    MIPIM

  • Why Sound and Music Matter in Property

    FORA - Borough

  • Experience Makers Summer Social

    MAKR SHAKR, The Barbican Centre, EC2

  • Experience Makers and Equiem PropTech Masterclass

    Huckletree Shoreditch

  • Ahead of the Race: An evening at Windsor Racecourse

    Windsor Racecourse

  • Skills gap for breakfast!

    The Record Room, Caravan, 152 Great Portland Street, W1W 6AJ

    Experience Makers' first 'ideas factory' for member and invited guests, hosted in collaboration with founder partner MAPP, to discuss practical ways to tackle the CX skills gap  in property, at company and industry level.

  • Research Launch: Modelling 'ROX'

    Argent, 4 Stable Street, NC1 4AB

  • ROX: In search of the holy grail

    The Crown Estate, 1 St James's Market, SW1Y 4AH

    Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.

  • Experience Makers Seasonal Social

    Liquorette, 6 Rathbone Place

    A chance for the community that bring life and soul to property to get together. Full of insightful conversation and some Experience Merry-making!


  • Lessons in love from retail: Working with your customers

    We explored repurposing retail and working with your customers to create sustainable business with  Experience Makers partner Tandem Asset Management , fresh from the launch of The Foodpit at The Riverwalk Shopping Centre, Durham. Hosted at the fantastic event space at U+I, please join our panel of Experience Makers from across property, retail , brand strategy and creative design.

  • Online Talks: Lunchtime 'Listen-ins'

    In response to the Covid-19 pandemic, Experience Makers held a  series of online talks across the network to explore the impact on property from a customer experience perspective.

  • ROX Research Consortium Launch

    Experience Makers members and consortium contributors met to kick of important research to capture the value of CX in property.

  • Different Ideas for the future of CX - Blankety Blank!

    A diverse panel gathered during the UKAA’s Festival of Build to rent to compare views on the future of CX. The event was held in a Blankety Blank-style session, adding some fun and glitz to the festival

  • Voice of the Customer: LIVE

    Experience Makers and research partners RealService, co-hosted a  live focus group to hear from the people that matter most in Build to Rent.

  • Future Leaders Program

    Pioneering Executive Education Programme in collaboration with the Bartlett Real Estate Institute to equip future leaders with the skills to implement succesful CX strategy.

  • ROX Research Consortium

    Ground breaking research to classify customer experience in real estate, identify new metrics and develop best practice to help demonstrate “Return on Experience”

  • CX Future Leaders in Real Estate Programme

    A pioneering 6 week executive short course which immersed you in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.

  • We launched the Customer Experience in Real Estate: Future Leaders Programme in partnership with Bartlett Real Estate Institute (UCL)

    A pioneering 6 week executive short course which immersed participants in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.