Experience makers.

BECOME AN EXPERIENCE MAKER

What we do

Experience Makers are the real estate industry champions for customer experience professional education and research. We advocate for professionalisation of customer experience in real estate.
Through research, training and events, we create opportunities to share best practice. We publish quarterly white papers on CX in the built environment.
Join a vibrant community of leaders across all asset classes.

Best Practice Study Tours

See Excellence Up Close
We believe the best way to understand great customer experience is to experience it first-hand. Our Best Practice Study Tours take members behind the scenes of standout developments, buildings, and operations. You’ll see what “good” looks like in action, hear directly from the teams delivering it, and walk away with ideas you can implement immediately.
Lunch & Learn

Practical, Action-Focused Sessions
Our Lunch & Learn events offer a more intimate environment to go beyond theory and get hands-on with real strategies. Led by experienced practitioners and innovators, these sessions give members the chance to explore case studies, workshop solutions, and connect with peers who are shaping the future of customer experience in real estate.
Webinars

Each quarter, we host expert-led webinars featuring leading global voices from across the real estate sector. These aren’t passive presentations — they’re live, thought-provoking conversations designed to challenge assumptions, share best practice, and give you practical tools to apply in your own organisation.
Quarterly Thought Leadership Papers

Insight That Leads the Industry
Every quarter, we publish a flagship thought leadership paper exploring the trends, innovations, and best practices shaping the future of customer experience in real estate. These in-depth reports combine research, case studies, and expert commentary to give members a strategic edge.
From emerging technologies to new service models, our papers are designed to spark ideas, challenge conventional thinking, and provide practical tools to help you lead with confidence.
Experience Makers Annual Conference

Where the Industry Meets
Our annual conference is the highlight of the Experience Makers calendar — a day dedicated to inspiring keynotes, bold ideas, and real-world solutions. It’s where CX leaders across all asset classes come together to learn, debate, and build the future of customer experience in real estate.

Our Members

Highlights from Our Recent Events

What Real Estate Customers Really Want in 2026

Thursday 15th January 2026

This was a data-driven, candid discussion about the biggest customer trends emerging for 2026 — what’s rising fast, what’s fading, and the surprising things customers are asking for but not getting.

The event was hosted by Workman at their offices in London, and Chenai Gondo (CEO, RealService) moderating a conversation with a brilliant group of speakers including Monika Newton (Partner, Workman), Samantha McClary (CEO, BCO), Jules Barker (Associate Partner, McKinsey) and Alice Keown (Leasing Director, British Land) . As always with Experience Makers, we kept the table small to allow for a real conversation - and Chatham House Rule applies, so everyone can spoke openly and honestly.