In real estate, listening has always been the foundation of trust. But the way we listen is changing.

Artificial intelligence is transforming how organisations capture, interpret, and act on the customer voice—turning every interaction into a potential insight. The challenge is using it wisely.

This Experience Makers white paper explores how AI can strengthen stakeholder understanding without losing the human context that makes feedback meaningful. You will discover six major trends, six critical watchouts, and real-world examples from leaders already using intelligent listening to stay ahead.

Read on to learn how AI can help you move from listening occasionally to understanding continuously—and why that’s now your competitive edge.