Experience Makers’ Events.
Learn. Connect. Be Inspired.
“Experience Makers curates the most considered rooms I’ve been in at any real estate industry events - with genuinely thoughtful debate.”
Upcoming Events
see more details below
Wednesday, 1st July 2026
Tower Bridge Court, London
ESG focus: Trophy assets get the attention for sustainability scrutiny and investment. What happens to the rest of the portfolio?
Thursday, 16th July 2026
SIX, London
Benchmarking Customer Experience in Flex and Coworking Real Estate
Thursday, 10th September 2026
Podium, London
How Do People Really Use Your Buildings?
The Long-Tail Problem
Trophy assets get the attention. What happens to the rest of the portfolio?
Wednesday, 1st July 2026
Across commercial real estate, a disproportionate amount of focus is placed on prime, flagship assets. They set the benchmark, attract the headlines, and receive the lion’s share of investment.
But they are the minority.
For most landlords, 60–80% of their portfolio sits outside this category — assets that are critical to performance, yet often under-analyzed and under-optimized.
The challenge is clear: occupier expectations are no longer tiered. Whether in a flagship HQ or a secondary building, tenants expect consistency in service and experience.
In collaboration with MapMortar, this session explores how landlords and operators can better understand and elevate the long tail of their portfolios — and unlock value at scale.
To RSVP, email info@experiencemakers.com
Measuring What Matters.
A Benchmark for Customer Experience in Flex and Coworking Real Estate
Thursday, 16th July 2026
Flexible workspace operators measure everything from occupancy and utilisation, to acquisition cost. But very few operators can answer a much simpler question with real evidence:
How good is our customer experience compared to the market? And how do we know?
Experience Makers is bringing together a small group of forward-thinking flex and coworking leaders to help answer that question through the creation of the first dedicated customer experience benchmark for the flexible workspace sector.
This is not a conference or a sales event. It is a working group for operators who believe customer experience should be measured with the same rigour as financial and operational performance.
This session will explore:
What best-in-class customer experience looks like in flex and coworking environments
The key drivers of satisfaction, retention and advocacy in flexible workspace
What operators should actually be measuring (and what most miss)
How customer insight can support leasing, retention and brand differentiation
How an industry benchmark could help operators understand their relative performance
Who should attend:
This session is designed for senior leaders across flexible workspace operators, coworking brands, asset managers with flex strategies, customer experience and operations leaders and investors interested in operational performance
Why join the benchmarking group:
Participants will have the opportunity to:
Help shape the first CX benchmark for the flex sector
Contribute to defining what “good” looks like
Compare approaches with other leading operators
Gain early access to insights emerging from the project
Be part of an initiative designed to raise standards across the sector
To RSVP, email info@experiencemakers.com
Experience Makers Luncheon
How Do People Really Use Your Buildings?
How space measurement and utilisation data are reshaping workplace strategy, occupier experience and asset performance
Thursday 10th September 2026
For decades, commercial real estate focused heavily on square footage, occupancy levels and density metrics. But in today’s market, simply knowing whether people are in a building is no longer enough.
Landlords and occupiers are increasingly looking for deeper insight into how space is actually being used. Which areas support collaboration and productivity? Which amenities sit empty? How do people move through buildings day-to-day? And what separates high-performing workplaces from those that merely look busy?
Advances in space measurement and utilisation technologre giving the industry a far clearer picture of how people interact with buildings in practice. Combined with customer insight and behavioural data, these tools are helping organisations make smarter decisions around workplace design, leasing strategy, operational performance and long-term asset value.
Hosted by Experience Makers in partnership with Abintra, this luncheon will explore how leading real estate organisations are moving beyond occupancy data to better understand how people really use buildings.
To RSVP, email info@experiencemakers.com
