Performance Leasing Workshops
“Break old habits. Connect emotionally. Close more deals.”
Practical, hands-on workshops that help leasing teams move beyond features, connect emotionally with occupiers, and close more deals in today’s competitive market.
Who Are the Workshops For?
Performance Leasing workshops are designed for:
Leasing agents
Asset managers
Property and facility teams
Whole property teams
Why attend the Performance Leasing Workshop
This workshop is designed to fundamentally change how leasing conversations are approached — shifting teams from feature-led selling to performance-led storytelling that resonates with real occupier needs.
What you’ll gain
-
Learn how to move beyond listing specifications and instead communicate what truly matters to occupiers, how a space will make their people feel, work and perform.
-
Transform feature-heavy pitches into benefit-led discussions that influence decisions, resonate emotionally and drive action.
-
Apply proven techniques already delivering lettings, increasing lease signings and reducing friction in occupier decision-making.
-
Leave with tools, frameworks and language you can use immediately, supported by hands-on exercises that mirror real leasing scenarios.
-
Break long-standing habits and adopt a new way of thinking about space, value and storytelling that elevates every interaction.
-
Align asset managers, leasing agents and building teams around a shared approach that consistently reinforces benefits and occupier experience.
-
Build stronger client relationships, improve occupier satisfaction and create lasting differentiation in a competitive leasing market.
-
Understand how the full performance leasing approach fits together — from insight to storytelling to delivery.
How you’ll feel after the workshop
Teams leave the Performance Leasing Workshop not just better trained, but more aligned, more confident and better equipped to create leasing conversations that perform commercially while genuinely resonating with occupiers.
How you’ll feel after the workshop
• More confident in conversations with prospective occupiers
• Energised and inspired by a fresh, innovative approach to leasing
• Empowered with practical skills you can use straight away
• Clearer and more focused in how you communicate value
• Motivated to challenge old habits and try something new
• Supported through coaching, feedback and a one-team approach
• Proud to deliver leasing conversations that feel authentic, human and impactful
Workshop Contents
Practical training designed to improve leasing performance and convert interest into occupation
Introduction to customer experience (CX)
We begin with an introduction to CX, using best-in-class brands to explore what great customer experience really looks like — and why it matters in a leasing context.
Mystery shopping insights & best practice
A review of mystery shopping findings alongside the RealService Best Practice Checklist, with a focused discussion on key lessons and opportunities for Hodge House.
Defining your key messages
An interactive exercise designed to help teams clearly define and align on the messages that matter most to prospective occupiers.
RUNCLEAR scenarios
Practical RUNCLEAR exercises using real-world scenarios, helping teams identify where communication breaks down — and how to fix it.
Best practice in action
A best practice tour and forum theatre session to bring learning to life, encouraging discussion, reflection and shared understanding across teams.