Where we’ve been. What we’ve learned.

Aures London, Leake Street Arches

King’s Cross, London

Central Saint Martins, King’s Cross, London

Archer Street, Soho, London

St Pancras Brasserie and Champagne Bar by Searcys

MIPIM

FORA - Borough

MAKR SHAKR, The Barbican Centre, EC2

Huckletree Shoreditch

Windsor Racecourse

The Record Room, Caravan, 152 Great Portland Street, W1W 6AJ

Experience Makers' first 'ideas factory' for member and invited guests, hosted in collaboration with founder partner MAPP, to discuss practical ways to tackle the CX skills gap  in property, at company and industry level.

Argent, 4 Stable Street, NC1 4AB

The Crown Estate, 1 St James's Market, SW1Y 4AH

Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.

Liquorette, 6 Rathbone Place

A chance for the community that bring life and soul to property to get together. Full of insightful conversation and some Experience Merry-making!

We explored repurposing retail and working with your customers to create sustainable business with  Experience Makers partner Tandem Asset Management , fresh from the launch of The Foodpit at The Riverwalk Shopping Centre, Durham. Hosted at the fantastic event space at U+I, please join our panel of Experience Makers from across property, retail , brand strategy and creative design.

In response to the Covid-19 pandemic, Experience Makers held a  series of online talks across the network to explore the impact on property from a customer experience perspective.

Experience Makers members and consortium contributors met to kick of important research to capture the value of CX in property.

A diverse panel gathered during the UKAA’s Festival of Build to rent to compare views on the future of CX. The event was held in a Blankety Blank-style session, adding some fun and glitz to the festival

Experience Makers and research partners RealService, co-hosted a  live focus group to hear from the people that matter most in Build to Rent.

Pioneering Executive Education Programme in collaboration with the Bartlett Real Estate Institute to equip future leaders with the skills to implement succesful CX strategy.

Ground breaking research to classify customer experience in real estate, identify new metrics and develop best practice to help demonstrate “Return on Experience”

A pioneering 6 week executive short course which immersed you in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.

A pioneering 6 week executive short course which immersed participants in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.