Experience Makers Archive

Podium, 2–4 Victoria Avenue, London

We hosted a truly brilliant Experience Makers luncheon, and one close to my heart as a research scientist turned real estate strategist.

The session focused on Customer Experience in Innovation and Lab Space, and we were incredibly lucky to be joined by guest speaker Victoria Collett , Development Director at Thomas White Oxford - which is the development company of the landowner, St John’s College, Oxford. Victoria has over 20 years’ experience creating great places across the UK and UAE, and she is currently leading the implementation of the Oxford North masterplan - a JV with St John's College, Stanhope and the Ontario Teachers Pension Plan.

Workman, 80 Cheapside, London

This was a data-driven, candid discussion about the biggest customer trends emerging for 2026 — what’s rising fast, what’s fading, and the surprising things customers are asking for but not getting.

The event was hosted by Workman at their offices in London, and Chenai Gondo (CEO, RealService) moderating a conversation with a brilliant group of speakers including Monika Newton (Partner, Workman), Samantha McClary (CEO, BCO), Jules Barker (Associate Partner, McKinsey) and Alice Keown (Leasing Director, British Land).

Online Webinar

Survey fatigue. Ghosting. Low engagement. Real Estate teams face these challenges every day but they’re not inevitable. Join Experience Makers as we unpack what truly motivates customers to participate in insight surveys. Learn practical, research-backed strategies to boost response rates, gather richer feedback, and turn insights into meaningful action across your assets and portfolios.

Arthur Hooper’s, 8 Stoney St, London

Experience Makers network returned with a focused Lunch and Learn bringing senior real estate leaders together for a closed room discussion on how AI is reshaping customer understanding. The group examined where AI improves enquiry handling and insight generation, and where it creates gaps in trust or tone.

Aures London, Leake Street Arches

King’s Cross, London

Central Saint Martins, King’s Cross, London

Archer Street, Soho, London

St Pancras Brasserie and Champagne Bar by Searcys

MIPIM

FORA - Borough

MAKR SHAKR, The Barbican Centre, EC2

Huckletree Shoreditch

Windsor Racecourse

The Record Room, Caravan, 152 Great Portland Street, W1W 6AJ

Experience Makers' first 'ideas factory' for member and invited guests, hosted in collaboration with founder partner MAPP, to discuss practical ways to tackle the CX skills gap  in property, at company and industry level.

Argent, 4 Stable Street, NC1 4AB

The Crown Estate, 1 St James's Market, SW1Y 4AH

Seminar exploring the challenge of measuring the value of customer experience with findings from the Experience Makers 'Modelling ROX' workshop. Hosted in the stunning offices of founder partners The Crown Estate, in collaboration with RealService /GRESB.

Liquorette, 6 Rathbone Place

A chance for the community that bring life and soul to property to get together. Full of insightful conversation and some Experience Merry-making!

We explored repurposing retail and working with your customers to create sustainable business with  Experience Makers partner Tandem Asset Management , fresh from the launch of The Foodpit at The Riverwalk Shopping Centre, Durham. Hosted at the fantastic event space at U+I, please join our panel of Experience Makers from across property, retail , brand strategy and creative design.

In response to the Covid-19 pandemic, Experience Makers held a  series of online talks across the network to explore the impact on property from a customer experience perspective.

Experience Makers members and consortium contributors met to kick of important research to capture the value of CX in property.

A diverse panel gathered during the UKAA’s Festival of Build to rent to compare views on the future of CX. The event was held in a Blankety Blank-style session, adding some fun and glitz to the festival

Experience Makers and research partners RealService, co-hosted a  live focus group to hear from the people that matter most in Build to Rent.

Pioneering Executive Education Programme in collaboration with the Bartlett Real Estate Institute to equip future leaders with the skills to implement succesful CX strategy.

Ground breaking research to classify customer experience in real estate, identify new metrics and develop best practice to help demonstrate “Return on Experience”

A pioneering 6 week executive short course which immersed you in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.

A pioneering 6 week executive short course which immersed participants in new thinking about the landlord and tenant relationship. Spread over 8 units, students came away equipped with the practical skills to design and implement a successful customer experience (CX) strategy that will help drive revenue, increase customer retention and build brand loyalty.