Experience Makers’ Events.
Learn. Connect. Be Inspired.
“Experience Makers curates the most considered rooms I’ve been in at any real estate industry events - with genuinely thoughtful debate.”
Upcoming Events
see more details below
Thursday, 16th July 2026
SIX, London
Benchmarking Customer Experience in Flex and Coworking Real Estate
Thursday, 10th September 2026
Podium, London
How Do People Really Use Your Buildings?
Thursday, 24th September 2026
King’s Cross, London
Experience Makers Study Tour at Kings Cross
Wednesday, 4th November 2026
Eden Building, Salford
Eden Building Experience Makers Study Tour and Networking Event
Monday, 5th October 2026
Munich
Experience Makers Dinner at Expo REAL
Measuring What Matters.
A Benchmark for Customer Experience in Flex and Coworking Real Estate
Thursday, 16th July 2026
Flexible workspace operators measure everything from occupancy and utilisation, to acquisition cost. But very few operators can answer a much simpler question with real evidence:
How good is our customer experience compared to the market? And how do we know?
Experience Makers is bringing together a small group of forward-thinking flex and coworking leaders to help answer that question through the creation of the first dedicated customer experience benchmark for the flexible workspace sector.
This is not a conference or a sales event. It is a working group for operators who believe customer experience should be measured with the same rigour as financial and operational performance.
This session will explore:
What best-in-class customer experience looks like in flex and coworking environments
The key drivers of satisfaction, retention and advocacy in flexible workspace
What operators should actually be measuring (and what most miss)
How customer insight can support leasing, retention and brand differentiation
How an industry benchmark could help operators understand their relative performance
Who should attend:
This session is designed for senior leaders across flexible workspace operators, coworking brands, asset managers with flex strategies, customer experience and operations leaders and investors interested in operational performance
Why join the benchmarking group:
Participants will have the opportunity to:
Help shape the first CX benchmark for the flex sector
Contribute to defining what “good” looks like
Compare approaches with other leading operators
Gain early access to insights emerging from the project
Be part of an initiative designed to raise standards across the sector
To RSVP, email info@experiencemakers.com
Experience Makers Luncheon
How Do People Really Use Your Buildings?
How space measurement and utilisation data are reshaping workplace strategy, occupier experience and asset performance
Thursday 10th September 2026
For decades, commercial real estate focused heavily on square footage, occupancy levels and density metrics. But in today’s market, simply knowing whether people are in a building is no longer enough.
Landlords and occupiers are increasingly looking for deeper insight into how space is actually being used. Which areas support collaboration and productivity? Which amenities sit empty? How do people move through buildings day-to-day? And what separates high-performing workplaces from those that merely look busy?
Advances in space measurement and utilisation technology giving the industry a far clearer picture of how people interact with buildings in practice. Combined with customer insight and behavioural data, these tools are helping organisations make smarter decisions around workplace design, leasing strategy, operational performance and long-term asset value.
Hosted by Experience Makers in partnership with Abintra, this luncheon will explore how leading real estate organisations are moving beyond occupancy data to better understand how people really use buildings.
To RSVP, email info@experiencemakers.com
A Customer Experience Study Tour at King’s Cross
Thursday 24 September 2026
What does it take to create one of the world's most admired mixed-use destinations?
Join Experience Makers for an exclusive behind-the-scenes study tour of King's Cross — a place that has transformed from an industrial rail hub into one of London's most vibrant and successful urban neighbourhoods. Home to leading global occupiers, thriving public spaces, cultural destinations and a dynamic community, King's Cross has become a benchmark for destination management, customer experience and placemaking excellence.
Led by Siobhan Jared from The King's Cross Group, this immersive experience will explore how customer experience, operations, hospitality, sustainability and placemaking come together to create a destination that people want to visit, work in and return to. Attendees will gain first-hand insights into the strategies, partnerships and operational decisions that have shaped King's Cross into a globally recognised success story.
Whether you are responsible for property, asset management, customer experience, workplace, placemaking or destination management, this study tour will provide practical inspiration, valuable peer connections and fresh perspectives on creating places that deliver lasting commercial and social value.
Expect exclusive insights, meaningful conversations and an opportunity to learn from one of the UK's most influential place-making success stories.
To RSVP, email info@experiencemakers.com
Experience Makers Dinner | Munich
Monday, 5 October 2026
Join fellow Experience Makers for an exclusive evening of conversation, connection and shared learning in the heart of Munich.
Bringing together senior leaders from across real estate, this private dinner provides the opportunity to exchange ideas, discuss the opportunities and challenges shaping our industry, and build meaningful relationships with peers in an informal setting.
Whether you're responsible for customer experience, asset management, property management, investment, development or workplace strategy, this is a chance to step away from the conference agenda and enjoy thoughtful discussion over exceptional food.
Places are limited to ensure a high-quality, engaging conversation.
Date: Monday 5 October 2026
Location: Munich
Time: 7 - 10 PM
Experience Makers Study Tour: The Eden, Manchester
Award-Winning ESG in Action
Wednesday, 4 November 2026
What does best-in-class ESG look like in practice? Join Experience Makers for an exclusive behind-the-scenes study tour of The Eden—one of the UK's most celebrated sustainable workplace developments and a benchmark for the future of commercial real estate.
Located at New Bailey in Salford, The Eden is home to Europe's largest living green wall, comprising more than 350,000 plants across 32 species, and has been designed to achieve Net Zero Carbon in operation. The building is also the first commercial office in the UK to achieve a 5.5-star NABERS UK Design Reviewed rating, alongside BREEAM Outstanding and an EPC A rating, setting a new standard for environmental performance and occupier wellbeing.
Its industry-leading credentials have earned widespread recognition, including British Council for Offices (BCO) North Awards for both Commercial Workplace and ESG, before going on to secure the National BCO ESG Award—recognising The Eden as a pioneering example of sustainable commercial development.
This immersive study tour will explore how visionary design, innovation and ESG principles have been brought together to create a workplace that delivers measurable environmental, social and commercial value. Through expert insights and a guided tour of the building, attendees will discover how sustainability can enhance occupier experience, asset performance and long-term resilience.
This study tour is designed for property owners, investors, developers, asset managers, property managers, occupiers, workplace leaders, ESG and sustainability professionals, architects, consultants and anyone shaping the future of the built environment.
Places are limited to ensure an engaging and interactive experience. Register early to secure your place.
RSVP : info@experiencemakers.com
