Experience Makers × RealService
You asked.We’re bringing it back.
The RealService Best Practice Group returns under Experience Makers.
Experience Makers is the UK’s leading network for customer experience professionals in real estate. Corporate Gold members now have access to a dedicated forum for sharing best practice, building community and driving change.
Better customer experience should not be developed in isolation.
The strongest ideas rarely come from looking only within your own organisation.
The Best Practice Group gives members a trusted forum in which to compare, challenge and improve how customer experience is delivered across real estate.
Who is the group for?
People responsible for improving the experience and performance of buildings and places, from individual assets to international portfolios.
- 01Customer experience and occupier engagement leaders✓
- 02Asset and property managers✓
- 03Workplace and facilities professionals✓
- 04Operations and community teams✓
- 05Marketing and communications leaders✓
- 06Senior leaders responsible for retention, reputation and commercial performance✓
Why join?
A practical working group built around the questions members are actually trying to answer, with ideas that can be applied rather than admired and forgotten.
Learn from your peers
Meet people facing similar challenges across different buildings, portfolios and sectors. Hear what they have tried, what worked and what they would do differently.
Understand how your performance compares
See where your organisation is performing well and where there may be opportunities to improve.
Solve practical problems
Take part in focused discussions and working groups addressing real operational questions, from measuring satisfaction and increasing engagement to improving service standards.
Stay ahead of emerging practice
Explore new ideas, technology and changing customer expectations before they become established industry practice.
Turn insight into action
Leave with examples, tools and practical ideas that you can apply within your own organisation, rather than another set of interesting conversations that goes nowhere.
Build valuable industry relationships
Develop meaningful relationships with people responsible for customer experience, property, operations, workplace and asset management across real estate.
Access the group
Available to Corporate Gold members.
Join Experience Makers as a Corporate Gold member to take part in the Best Practice Group alongside the network’s programme of study tours, luncheons and senior industry events.