Experience Makers × RealService
Experience Makers Customer Experience Transparency Tracker.
Who is actually publishing customer experience scores? Search the public NPS, satisfaction and recommendation measures reported by 50 leading listed European real-estate companies. We have included the companies that publish no score too.
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Look up a specific company or browse all 50. Results are shown exactly as each company reports them, with the original measure and scale preserved.
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Disclaimer
This tracker is provided for general information and research purposes only. It is based on publicly available information identified by Experience Makers and RealService and was last reviewed on 15 May 2026. The information has not been independently audited or verified, may be incomplete or out of date, and is presented using the terminology, scope and methodology reported by each company. Experience Makers and RealService make no representation or warranty as to its accuracy, completeness or suitability for any purpose. The figures must not be treated as directly comparable and should not be used as the basis for investment, legal, procurement or other professional decisions. Users should consult the original sources and conduct their own enquiries. To the fullest extent permitted by law, Experience Makers and RealService accept no liability for any loss arising from reliance on the tracker. Inclusion does not imply endorsement.
Methodology
This tracker draws on the research undertaken for our white paper “The State of Customer Experience in Real Estate”, published by Experience Makers in May 2026.
We reviewed the latest public reporting identified for 50 listed European real-estate companies, with research and analysis from RealService. We recorded whether each company publishes a customer experience result and reproduced the measure, scope and reporting period used by that company.
Limitations of this approach.
Public disclosure tells us whether companies are reporting customer experience. It does not tell us, on its own, which company is performing best.
This is not a true benchmark or league table.
The published figures cannot be ranked as though they measure the same thing.
The measures are different.
Companies use NPS, satisfaction percentages, online ratings, national indices and differently worded questions.
The customer groups are different.
Results may relate to occupiers, tenants, residents, students, visitors, storage customers or other populations.
The coverage is inconsistent.
Reporting periods, geographies, sample sizes, response rates and portfolio coverage vary and are not always disclosed.
The figures are self-reported.
The results come from company reporting and have not been independently verified by Experience Makers or RealService.
Not finding evidence is not proof of absence.
“No public evidence identified” means that we did not find a score or formal survey reference in the sources reviewed. It does not prove that the company undertakes no customer research.
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RealService
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Use the proprietary RealService Customer Experience Index to compare your organisation on an apples-to-apples basis, drawing on more than 60,000 customer interviews.