We’re the UK’s leading network for customer experience professionals in real estate—sharing best practice, building community, and driving change.

We bring together CX professionals from across asset classes—offices, retail, industrial, residential, mixed-use and more.

Experience makers.

BECOME AN EXPERIENCE MAKER

What we do

  • Experience Makers are the real estate industry champions for customer experience professional education and research. We advocate for professionalisation of customer experience in real estate.

  • Through research, training and events, we create opportunities to share best practice. We publish quarterly white papers on CX in the built environment.

  • Join a vibrant community of leaders across all asset classes.

  • Best Practice Study Tours

    See Excellence Up Close

    We believe the best way to understand great customer experience is to experience it first-hand. Our Best Practice Study Tours take members behind the scenes of standout developments, buildings, and operations. You’ll see what “good” looks like in action, hear directly from the teams delivering it, and walk away with ideas you can implement immediately.

  • Lunch & Learn

    Practical, Action-Focused Sessions

    Our Lunch & Learn events offer a more intimate environment to go beyond theory and get hands-on with real strategies. Led by experienced practitioners and innovators, these sessions give members the chance to explore case studies, workshop solutions, and connect with peers who are shaping the future of customer experience in real estate.

  • Webinars

    Each quarter, we host expert-led webinars featuring leading global voices from across the real estate sector. These aren’t passive presentations — they’re live, thought-provoking conversations designed to challenge assumptions, share best practice, and give you practical tools to apply in your own organisation.

  • Quarterly Thought Leadership Papers

    Insight That Leads the Industry

    Every quarter, we publish a flagship thought leadership paper exploring the trends, innovations, and best practices shaping the future of customer experience in real estate. These in-depth reports combine research, case studies, and expert commentary to give members a strategic edge.

    From emerging technologies to new service models, our papers are designed to spark ideas, challenge conventional thinking, and provide practical tools to help you lead with confidence.

  • Experience Makers Annual Conference

    Where the Industry Meets

    Our annual conference is the highlight of the Experience Makers calendar — a day dedicated to inspiring keynotes, bold ideas, and real-world solutions. It’s where CX leaders across all asset classes come together to learn, debate, and build the future of customer experience in real estate.